Anyone with e-Services or Training Calendar System (TCS) user accounts can use the CLO. They can use the same username and password as they use to log on to e-Services/TCS to log on to CLO. School user without e-Services/TCS user account may apply for a CLO user account, please refer to Q2 for details.

CLO user account is for school users who are not eligible for e-Services or TCS user accounts. Applicants can click the “Self Register” button on the logon page and then provide the required information. After the email address verification step, the applications will be submitted to the relevant School Heads, Master School Administrators (MSAs) or CLO School Administrators (CSAs) for approval. The applicant will receive an email notification when his/her application is approved. Please refer to Section 8 of the User Manual for details.

MSAs may create accounts for supervisors at e-Services Portal > Account Management > School Supervisor Account. For more details, please go to e-Services Portal Help Manual > School Desk > School Supervisor Account.

The single sign-on function of CLO enables you to access EDB application systems, such as e-Services, TCS, Business-School Partnership Programme (BSPP) website, WebSAMS and School Maintenance Automated Rapport Terminal (SMART) System by simply logging on to CLO. Users with relevant authorities can also access application systems on behalf of their schools. The single sign-on function will extend to more application systems in future.

User accounts will be temporarily locked for 10 minutes after five cumulative unsuccessful logon attempts. You may try to log on again after the lock-out period.

Please click the “Forgot Username/Password” link on the logon page. For details, please refer to the User Manual.

After logging on to CLO, click the WebSAMS shortcut in the portal homepage to go to WebSAMS. WebSAMS will ask the user to provide his/her credentials for a one-time registration only during the first access through CLO. After successfully registered, the user will not be required to provide his/her credentials in subsequent accesses through CLO. If the WebSAMS shortcut is not found on the portal homepage, click the “+” button to add the shortcut. (Note: School is required to properly configure both CLO and WebSAMS so that teachers/staff of the school can make use of the single sign-on function.)

After logging on to CLO, click the “+” button on the portal homepage to add the SMART shortcut and then click the newly added shortcut to go to SMART. SMART will ask the user to provide his/her credentials for a one-time registration only during the first access through CLO. After successfully registered, the user will not be required to provide his/her credentials in subsequent accesses through CLO. Please refer to User Guide of SMART System for details.

At this stage, the shortcut to WebSAMS and SMART can be self-managed by the “+”/“-” buttons. More personal application systems will be included in future.

After authenticated by CLO, authorized user will be able to access application system on behalf of a school. When accessing some of the application systems, CLO will list the school(s) which the user is authorized to access as a representative. After selecting and confirming the school to be represented, the user will be able to access the application system on behalf of the selected school.

In CLO, School Heads, MSAs and CSAs are representatives of schools under their management by default. If required, School Heads, MSAs and CSAs can delegate access to school users of related schools for selected application system.

You can delegate tasks by clicking the icon at the top-right corner and then selecting “Delegate Task” in the drop-down menu. For details, please refer to the User Manual.

If an effective period is configured for a delegation, the authority to represent the school will be lifted from the delegate automatically after the effective period. When required, School Heads, MSAs and CSAs can also remove a delegation anytime. Please note that the resignation/transfer of a delegate will not remove the relevant delegated tasks in CLO automatically. If necessary, School Heads, MSAs and CSAs may need to remove the delegations no longer required.

The “Configure for WebSAMS” and “Delegate Task” options are available to School Heads, MSAs and CSAs only.

Updating WebSAMS URL requires system configuration changes in CLO, it will take about two working days for the new WebSAMS URL to be effective in CLO.

The administrative functions in CLO are for School Heads, MSAs and CSAs only. Other school users, including DSA(A) and DSA(T) are not allowed to use.

Only school representatives, i.e. School Head, MSAs, CSAs and school delegates, have the icon for leading users to the School Messaging Module (SMM) of Fast Information Transmission System (FITS).

After logging on to CLO, you can change your password by clicking the icon at the top-right corner and then selecting “Change Password” in the drop-down menu.  For details, please refer to the User Manual.

The pop-up window is probably blocked by the pop-up blocking feature of your browser. You can try disabling this feature on your browser.

This may be related to the settings of your Chrome browser. Please click the (more) icon at the top right of the Chrome browser and then select “Settings”, check that the “Continue where you left off” option under “Start-up page” is NOT selected.

Please click the “Login with iAM Smart” button on the logon page and then open the “iAM Smart” Mobile App on your mobile device to scan the QR code shown on the screen. If your CLO user account has already been bound to “iAM Smart”, you will be logged on instantly to CLO. If your CLO user account has not been bound to “iAM Smart”, you are required to provide your CLO username and password to link up with “iAM Smart”. For details, please refer to the User Manual.