Common Log-On System
統一登入系統(CLO)
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About CLO / 關於「統一登入系統」
The Common Log-On (CLO) System of the Education Bureau (EDB) is the one-stop portal for users of schools and other external parties to access various EDB application systems.
教育局的「統一登入系統」為一個一站式入門網站,方便學校及其他用戶進入教育局的應用系統。
Some frequently asked questions are listed below for quick reference. Users can also refer to the User Manual for more details or contact CLO Helpdesk at 3464 0592 (clo@edb.gov.hk) for enquiries.
以下為一些常見問題以供參考。有關詳情也可以參閱用戶手冊或聯絡「統一登入系統」求助台34640592clo@edb.gov.hk)查詢。
FAQ / 常見問題
Q1. Who can use CLO?
Q1. 誰人可使用「統一登入系統」?
Anyone with e-Services or Training Calendar System (TCS) user accounts can use the CLO. They can use the same username and password as they use to log on e-Services/TCS to log on CLO. School user without e-Services/TCS user account may apply for a CLO user account, please refer to Q2 for details.
任何擁有「電子化服務入門網站」或「培訓行事曆系統」用戶戶口的人員,均可使用「統一登入系統」。用戶可使用跟登入「電子化服務入門網站」或「培訓行事曆系統」相同的用戶名稱及密碼登入「統一登入系統」。沒有「電子化服務入門網站」或「培訓行事曆系統」用戶戶口的學校人員可申請一個「統一登入系統」用戶戶口,詳情請參閱Q2。
Q2. How to apply for a CLO user account?
Q2. 如何申請一個「統一登入系統」用戶戶口?
CLO user account is for school users who are not eligible for e-Services or TCS user accounts. Applicants can click the “Self Register” button in the logon page and then provide the required information. After the email address verification step, the applications will be submitted to the relevant School Heads, Master School Administrators (MSAs) or CLO School Administrators (CSAs) for approval. Applicant will receive email notification when his/her application is approved.
「統一登入系統」用戶戶口是為一些不適合開設「電子化服務入門網站」或「培訓行事曆系統」用戶戶口的學校人員而設。申請人只須於「統一登入系統」登入頁面按「自助註冊」,輸入所須資料並核實電郵地址後,系統會將申請送交申請人所屬學校的校長、學校行政主戶或「統一登入系統」學校行政戶口進行審批。申請獲批准後,申請人將會收到電郵通知。
Q3. Which application systems can be accessed through CLO?
Q3. 我可透過「統一登入系統」進入那些應用系統?
The single sign-on function of CLO enables you to access EDB application systems, such as e-Services, TCS, Business-School Partnership Programme (BSPP) website, WebSAMS and School Maintenance Automated Rapport Terminal (SMART) System by simply logging on to CLO. Users with relevant authorities can also access school-based application systems on behalf of their schools. The single sign-on function will extend to more application systems in future.
透過單一登入功能,用戶登入「統一登入系統」後可直接進入「電子化服務入門網站」,「培訓行事曆系統」,「商校合作計劃網站」,「網上校管系統」及「校舍保養互動終端系統」。擁有相關權限的用戶亦可代表其學校進入校本應用系統。單一登入功能日後將擴展至更多應用系統。
Q4. My account has been locked after several unsuccessful logon attempts. What should I do?
Q4. 我的戶口因多次登入失敗而被封鎖,該怎麼辦?
User accounts will be temporarily locked for 10 minutes after six cumulative unsuccessful logon attempts. You may try to log on again after the lock-out period.
用戶戶口會因累計連續6次未能成功登入而被暫時封鎖10分鐘。用戶可於封鎖時間結束後再次嘗試。
Q5. I forgot my username/password. What should I do?
Q5. 如忘記了用戶名稱/密碼,該怎麼辦?
Please click the “Forgot Username/Password” link in the logon page. For details, please refer to the User Manual.
請於登入頁面,按「忘記用戶名稱/密碼」連結。詳情可參閱用戶手冊
Q6. How to single sign-on WebSAMS?
Q6. 如何單一登入「網上校管系統」?
After logging on CLO, click the WebSAMS shortcut in the portal homepage to go to WebSAMS. WebSAMS will ask user to provide his/her credentials for a one-time registration only during the first access through CLO. After successfully registered, user will not be required to provide his/her credentials in subsequent accesses through CLO. If the WebSAMS shortcut is not found in the portal homepage, click the “+” button to add the shortcut. (Note: School is required to properly configure both CLO and WebSAMS so that teachers/staff of the school can make use of the single sign-on function.)
登入「統一登入系統」後,在「首頁」中按「網上校管系統」的登入捷徑。「網上校管系統」只會在首次經「統一登入系統」登入時,要求用戶提供登入名稱及密碼進行一次性登記;成功登記以後,用戶往後便可經由「統一登入系統」直接登入。如用戶在「首頁」找不到「網上校管系統」的登入捷徑,用戶可按「+」自行加上登入捷徑。(註:學校需先於「統一登入系統」及「網上校管系統」內進行相關設定,該校教師/職員方能使用單一登入「網上校管系統」功能。)
Q7. How to single sign-on SMART?
Q7. 如何單一登入「校舍保養互動終端系統」?
After logging on CLO, click the “+” button in the portal homepage to add the SMART shortcut and then click the newly added shortcut to go to SMART. SMART will ask user to provide his/her credentials for a one-time registration only during the first access through CLO. After successfully registered, user will not be required to provide his/her credentials in subsequent accesses through CLO.
登入「統一登入系統」後,首先在「首頁」中按「+」自行加上「校舍保養互動終端系統」的登入捷徑,然後按新加的登入捷徑。「校舍保養互動終端系統」只會在首次經「統一登入系統」登入時,要求用戶提供登入名稱及密碼進行一次性登記;成功登記以後,用戶往後便可經由「統一登入系統」直接登入。
Q8. Which application system shortcuts can be self-managed by the “+”/“-” buttons?
Q8. 有那些應用系統的登入捷徑可以自行利用「+」或「–」管理?
At this stage, shortcut to WebSAMS and SMART can be self-managed by the “+”/“-” buttons. More personal application systems will be included in future.
目前供用戶自行管理登入捷徑的應用系統包括「網上校管系統」及「校舍保養互動終端系統」。日後將包括更多其他個人應用系統。
Q9. How to access school-based application systems on behalf of school?
Q9. 如何代表學校進入校本應用系統?
When users are authenticated by CLO and access school-based application system, CLO will list the school(s) which users are authorized to access the application system as representatives. After selecting and confirming the school to be represented, users will be able to access the school-based application system on behalf of the selected school.
用戶通過「統一登入系統」核實身份並嘗試進入校本應用系統時,如用戶擁有相關權限代表學校進入該應用系統,「統一登入系統」會列出用戶所能夠代表的學校資料。用戶選擇並確認後便能代表所選學校進入校本應用系統。
Q10. Who can represent a school to access school-based application systems?
Q10. 誰可代表學校進入校本應用系統?
In CLO, School Heads, MSAs and CSAs are representatives of schools under their management by default. If required, School Heads, MSAs and CSAs can delegate the access to school users of related schools for selected school-based application system.
「統一登入系統」已預設校長、學校行政主戶及「統一登入系統」學校行政戶口可代表其轄下的學校。校長、學校行政主戶及「統一登入系統」學校行政戶口也可按需要委派相關學校的人員代表學校進入指定的校本應用系統。
Q11. How to delegate tasks?
Q11. 如何委派工作項目?
You can delegate tasks by clicking the icon at the top-right corner and then selecting “Delegate Task” in the drop-down menu. For details, please refer to the User Manual.
點擊右上方的 圖示並從選單中選取「委派工作」。詳情可參閱用戶手冊
Q12. When will delegation end?
Q12. 委派的工作項目會於何時完結?
If effective period is configured for a delegation, the authority to represent the school will be lifted from the delegate automatically after the effective period. When required, School Heads, MSAs and CSAs can also remove a delegation anytime. Please note that resignation/transfer of a delegate will not remove the relevant delegated tasks in CLO automatically. If necessary, School Heads, MSAs and CSAs may need to remove the delegations no longer required.
如委派工作時已設定有效期限,被委派人員將於有效期終結後自動失去代表學校的權限。校長、學校行政主戶及「統一登入系統」學校行政戶口也可按需要隨時終止已委派的工作項目。請注意學校人員的離職/轉職安排將不會令「統一登入系統」內已獲委派的工作自動失效。如有需要,校長、學校行政主戶及「統一登入系統」學校行政戶口應主動終止已不適用的委派工作項目。
Q13. Why I cannot find the “Configure for WebSAMS” and “Delegate Task” options in the menu?
Q13. 為什麼我在功能選單中找不到「更改WebSAMS相關設定」及「委派工作」等選項?
The “Configure for WebSAMS” and “Delegate Task” options are available to School Heads, MSAs and CSAs only.
「更改WebSAMS相關設定」及「委派工作」選項只供校長、學校行政主戶及「統一登入系統」學校行政戶口使用。
Q14. I have updated the WebSAMS URL in CLO, why school users still cannot single sign-on to WebSAMS?
Q14. 我已在「統一登入系統」更新「網上校管系統」的網址,為何學校人員仍未能單一登入「網上校管系統」?
Updating WebSAMS URL requires system configuration changes in CLO, it will take about two working days for the new WebSAMS URL to be effective in CLO.
由於更新「網上校管系統」網址涉及更改「統一登入系統」的設定,大約需要兩個工作天處理。
Q15. Can DSA(A) and DSA(T) in e-Services use the administrative functions in CLO?
Q15. 「電子化服務入門網站」的行政人員委任戶及教學人員委任戶可否使用「統一登入系統」提供的行政功能?
The administrative functions in CLO are for School Heads, MSAs and CSAs only. Other school users, including DSA(A) and DSA(T) are not allowed to use.
「統一登入系統」的行政功能只供校長、學校行政主戶及「統一登入系統」學校行政戶口使用。其他學校人員,包括行政人員委任戶及教學人員委任戶,並不能夠使用。
Q16. Why there is no icon after logon?
Q16. 為何登入後沒有 圖示?
Only school representatives, i.e. School Head, MSAs, CSAs and school delegates, have the icon for retrieving notification messages from EDB in the CLO message inbox.
只有學校代表,即校長、學校行政主戶、「統一登入系統」學校行政戶口及被委派學校人員使用,會有 圖示以供用戶於「統一登入系統」的訊息匣內讀取由教育局發出的通知訊息。
Q17. Can I send a message to EDB in CLO or reply to a notification message?
Q17. 我可以利用「統一登入系統」發訊息或回覆訊息給教育局嗎?
The CLO function only supports schools receiving notification messages sent from EDB.
「統一登入系統」的功能只支援學校收取由教育局發出的通知訊息。
Q18. How to change my password?
Q18. 如何更改我的密碼?
After logging on CLO, you can change password by clicking the icon at the top-right corner and then selecting “Change Password” in the drop-down menu.  For details, please refer to the User Manual.
登入「統一登入系統」後,點擊右上方的 圖示並從選單中選取「更改密碼」。詳情可參閱用戶手冊
Q19. If pop-up window cannot be displayed on accessing application systems (e.g. TCS), what should I do?
Q19. 如進入應用系統(如「培訓行事曆」)時未能顯示彈出的視窗,該怎麼辦?
The pop-up window is probably blocked by the pop-up blocking feature of your browser. You can try disabling this feature on your browser.
這有可能是被瀏覽器的「阻擋彈出式視窗功能」所阻擋。你可嘗試關閉瀏覽器的相關功能。
Q20. Why I cannot log out CLO after closing all browser windows?
Q20. 我已關閉所有瀏覽器視窗,為何仍未能登出「統一登入系統」?
This may be related to the settings of your Chrome browser. Please click (more) icon at the top right of the Chrome browser and then select “Settings”, check that the “Continue where you left off” option under “Start-up page” is NOT selected.
這可能和你使用的Chrome瀏覽器設定有關。請在Chrome瀏覽器的點擊右上方的 (更多)圖示然後選擇「設定」,在「起始畫面」底下,確保沒有選擇「繼續瀏覽上次開啟的網頁」。